FAQ

• Absolutely. We use bank-grade SSL (Secure Socket Layer) security protocols to encrypt all your information. Your payment details are processed through secure gateways (such as Shopify Payments, Stripe, or PayPal), and we never have access to your card numbers. Your privacy is as sacred to us as medicine.

• We ship all our orders via USPS. Once your order has been processed (24-72 hours), you will receive a tracking number via email so you can track your package in real time from our door to yours.

• Yes, we ship to all 50 states, including military bases (APO/FPO) and P.O. Boxes via the national postal service.

• Your investment is protected. If USPS confirms the package was lost or the product arrives damaged, we will reship it at no additional cost to you. Our priority is getting the medicine to you.

• If you are not satisfied with your purchase, we offer a 14-day return policy for unopened products with their tamper-evident seal intact. Due to the nature of the product (personal use/hygiene), we cannot accept returns of opened bottles.

• Our products are not mass-produced. They come directly from communities in the Amazon basin (Brazil, Peru, and Colombia). We work with ethnic groups such as the Huni Kuin, Yawanawá, Katukina and more. Ensuring that each batch is made using traditional methods, with ashes from master trees and organic tobacco harvested in the rainforest.

• We practice Fair Trade. This means we pay the price requested by the artisans and producers without haggling, allocating a percentage of sales to sustainability and cultural preservation projects in their villages. By buying here, you become part of a cycle of abundance for the guardians of the rainforest.

• Yes. We're not just a store, we're facilitators. If you have any questions about how to use your Kuripe or which Rapé to choose, you can contact us via live chat or email. We're here to guide you through the process.

• Answer: More than a botanical powder, Rapé is an "air medicine." It is a prayer projected through breath that helps to quiet the mental chatter, align the energy centers (chakras), and ground the spirit in the body. It is the union of the power of sacred tobacco with the ashes of master trees.

• Answer: Listen to your intuition. Each blend has a distinct "personality" depending on the watershed and the community that created it. Some are for mental clarity (air force), others for physical healing or grounding (earth force). In our descriptions, we detail the "intention" of each prayer.

• Answer: In the spiritual world, the energy with which something is exchanged affects its medicine. By ensuring that communities receive fair compensation, we are honoring the lineage and maintaining balance (Ayni). If the medicine is obtained through exploitation, the essence loses its purity.

• Answer: We recommend creating a space of respect (a small altar or a quiet place). Set a clear intention: what do you want to release or what do you want to receive? Breathe deeply, keep your spine straight, and receive the medicine with gratitude, recognizing that it is a gift from the jungle.

• Answer: The Kuripe is a sacred bridge. Its shape represents the connection between the breath of the individual (the air that leaves you) and their own consciousness (the air that enters through your nose). It is a self-application tool that allows you to be your own healer.

• Answer: Yes, our Rapé is made with legal botanical ingredients and is shipped securely. However, we remind you that it is a sacred tool for ritual and personal use and should be treated with the same responsibility as any ancestral medicine.

• "If your question isn't here, perhaps you don't need an answer from the mind, but rather a silence from the heart. Rapé will teach you what you are ready to hear."